Shipping policy

ORDERS DISPATCHED TUESDAYS & THURSDAYS

All orders are shipped via Australia Post. Orders are dispatched from Mack & Co Designs on Tuesdays and Thursdays. Orders placed after a dispatch run will be sent on the next scheduled dispatch day.

Orders containing made-to-order (MTO) items require additional processing time and will have a minimum turnaround of 5–7 business days before dispatch.

If you require your order by a certain date, please contact us before completing checkout. 

Please note, that selecting the 'Express' postage option does not mean express processing on your order.

Mack & Co Designs offer shipping options which include insurance for your peace of mind. We STRONGLY SUGGEST selecting the postage option that includes insurance for your order, not just for high priced items or breakables such as candles and photo frames. The insurance amount will be to the value of your order minus shipping/ insurance costs. By selecting any postage option that does not include insurance, you agree that Mack & Co Designs will be unable to assist in the event of loss or damage. All orders do include Signature on Delivery as standard practice.

Please be aware that any promotional FREE SHIPPING deals do not apply to orders outside of Australia and do not include some bulky items. The free shipping option is for standard/ regular post only and does not include any insurance.

Mack & Co Designs does not accept any responsibility or liability for lost, damaged, missing or stolen packages. Upon purchasing an item from the Mack & Co Designs website, you are agreeing to the terms and conditions and release Mack & Co Designs from any compensation for lost, damaged, missing or stolen items. It is the responsibility of the customer to file a claim with Australia Post in the event of lost, damaged or stolen packages.

Please ensure all details including your delivery address is correct before submitting your order as no changes can be made once the order has been placed. Mack & Co Designs is not liable where information has been entered incorrectly by the customer.

Mack & Co Designs cannot provide estimated arrival dates once your order has left Mack & Co HQ. Standard Australia Post shipping time frames apply once your order has been lodged by us at the post office. Please refer to Australia Post for information on shipping time frames. We are based in Regional Queensland so shipping times can take a little longer than in the city.