NEW ARRIVALS DROPPING 7PM 27/05

FAQ


How Do I Place An Order?

Placing an order is as easy as selecting the items you would like in the SHOP section of the website, adding them to your cart and proceeding to the checkout.
 

What Postage Options Are Available?

Mack & Co Designs offers Regular and Express postage options within Australia.
Please CONTACT US for a quote on International shipping. Mack & Co Designs is not responsible for any Import and Duty Taxes or any other charges.
Please note, Mack & Co Designs does not accept responsibility for the loss or damage of items during transit.

How Long Will My Order Take to Arrive?

Some of our products are handmade to order and will have a minimum 5-7 day turnaround. Due to current work commitments there may be a slight delay however, we do strive to have your orders completed and on their way to you as soon as possible.
Mack & Co Designs cannot provide estimated arrival dates once your order has been posted. Standard postage time frames apply once your order has been posted. Please refer to Australia Post for information on postage time frames.
Please note, that selecting the 'Express' postage option does not mean express processing on your order.

Do You Offer Wholesale?

We do not offer wholesale at the moment.
 

Returns/ Refund Policy

Please refer to our Refund Policy for further information.

Faulty Items & General Wear

In most cases we do not replace items that have become damaged due to misuse or general wear and tear.
We do offer a repair service for some jewellery items depending on the level of damage*. Costs may apply depending on the item. Please note: Mack & Co Designs is not responsible for postage fees on any returned items. 
If you are unsure, please don't hesitate to send us an email and we will assist you where we can. 
Should you have a faulty item, please contact us immediately so we can rectify for you.